FREQUENTLY ASKED QUESTIONS (FAQ)
BLUTEEE — Wear What You Feel.
Welcome to BLUTEEE! Here you’ll find answers to common questions about our products, sizing, orders, payments, shipping, returns and replacements.
If you need further assistance, contact us at support@bluteee.com or WhatsApp 9005824782.
1. ABOUT BLUTEEE
What is BLUTEEE?
BLUTEEE is a streetwear and fashion brand built around self-expression, individuality and personal style. Our collections include graphic T-shirts, sweatshirts and everyday streetwear essentials.
Our philosophy is simple: Wear What You Feel.
What products do you sell?
We offer T-shirts, sweatshirts, graphic apparel and other streetwear products. Product availability may vary depending on the collection and current stock.
Where can I buy BLUTEEE products?
You can explore our available collections and purchase products directly through our official website:
Are the products shown on the website exactly as they appear in real life?
We make every effort to display accurate product images and descriptions. However, colours may look slightly different depending on your screen, lighting and device settings.
Please read the product description and size chart before placing your order.
2. SIZING AND FIT
How do I choose the correct size?
Please check the size chart available on the relevant product page before ordering. Compare the measurements with a T-shirt or sweatshirt you already own and like wearing.
If you are between sizes, consider the intended fit and the garment measurements before making your choice.
Are BLUTEEE T-shirts and sweatshirts oversized?
The fit depends on the specific product. Please check the product description for details such as oversized, relaxed, boxy, raglan or drop-shoulder construction.
Can I exchange a product if I order the wrong size?
Yes, you may request a size exchange, subject to product availability and our Return & Replacement Policy.
A size-exchange shipping charge of approximately ₹100–₹150 may apply. The exact charge will be communicated before the exchange is confirmed.
What if I am unsure about my size?
We recommend comparing the size chart with a garment that fits you comfortably. You can also contact our support team before ordering for assistance.
WhatsApp: 9005824782
3. ORDERS
How do I place an order?
Browse our website, select your preferred product, choose the available size and colour, add it to your cart, and complete checkout using the options provided.
Will I receive an order confirmation?
Order confirmation or status updates will be provided through the contact details and notification methods available during checkout. If you do not receive confirmation, please contact us with your order details.
Can I change my size, colour or delivery address after placing an order?
Please contact us as soon as possible. Changes may be possible before dispatch, but cannot be guaranteed once the order has been processed or shipped.
Can I cancel my order?
You may request cancellation before dispatch by contacting our support team. Once an order has been dispatched, cancellation may not be possible through the ordinary cancellation process.
Any eligible refund will be handled according to our policies and applicable law.
What should I do if I receive the wrong product?
Contact us within 48 hours of delivery with your order number and clear photographs or an unboxing video, if available. We will review the issue and guide you through the appropriate resolution.
4. PAYMENTS
Which payment methods are available?
Available payment methods will be displayed at checkout. These may include prepaid online payments and Cash on Delivery (COD), where available.
Is Cash on Delivery available?
COD availability depends on the options displayed for your order and delivery PIN code at checkout.
What should I do if my payment succeeds but my order is not confirmed?
Please contact us with your registered contact details, payment reference or transaction ID, and approximate payment time. We will help investigate the issue.
Are prices inclusive of shipping charges?
Any applicable shipping charges will be displayed or communicated before you complete checkout. Please review your final order total before payment.
5. SHIPPING AND DELIVERY
Where does BLUTEEE deliver?
Delivery availability depends on the serviceability of your PIN code. Enter your delivery details at checkout to check whether delivery is available for your location.
How long will delivery take?
Delivery time depends on your location, courier service and order-processing time. Any estimated delivery timeline provided at checkout or through tracking is indicative and may vary.
How can I track my order?
If tracking is available, the tracking details will be shared through the notification method provided for your order.
What if my order is delayed?
Contact us with your order number. We will check the available tracking information and assist you with the delivery partner where necessary.
What if my parcel is marked delivered but I have not received it?
Please contact us promptly with your order number and registered phone number. We will help investigate the delivery status with the courier.
Can I change my delivery address after dispatch?
Address changes after dispatch may not be possible. Contact us immediately if you notice an error in your delivery details.
6. RETURNS, REPLACEMENTS AND REFUNDS
Does BLUTEEE accept returns?
BLUTEEE does not ordinarily accept returns for a change of mind, preference or incorrect size selection. However, eligible damaged, defective, incorrect or materially misdescribed products may qualify for a replacement, refund or other remedy under our policy and applicable law.
What if my product arrives damaged or defective?
Contact us within 48 hours of delivery at support@bluteee.com or WhatsApp 9005824782. Include your order number and clear photographs or videos showing the issue.
We will assess your request and explain the next steps.
Do I have to pay for a replacement if the product is defective or incorrect?
For verified damaged, defective or incorrect products, BLUTEEE will handle applicable replacement or return shipping costs in accordance with our Return & Replacement Policy and applicable law.
How much does a size exchange cost?
A size exchange may incur a shipping charge of approximately ₹100–₹150, depending on the applicable logistics cost. We will communicate the exact charge before confirming the exchange.
What condition must a product be in for a size exchange?
The product should be unused, unworn, unwashed and unaltered, with its original tags and packaging. Products showing stains, damage or signs of use may not qualify, subject to applicable law.
How soon must I request a replacement?
For damaged, defective, incorrect or materially misdescribed products, contact us within 48 hours of delivery. Size-exchange requests must follow the timeline specified in our Return & Replacement Policy.
How long do refunds take?
If a refund is approved or otherwise required, the processing time depends on the payment method, payment provider and banking system. We will provide relevant updates where available.
Where can I read the complete policy?
Please refer to the Return & Replacement Policy and Terms & Conditions linked on our website for the complete details.
7. PRODUCT CARE
How should I wash my BLUTEEE T-shirt or sweatshirt?
Follow the care instructions supplied with your product. As a general precaution, wash printed apparel inside out, use a suitable gentle wash cycle and avoid harsh bleach.
How should I care for printed designs?
Avoid ironing directly over printed graphics unless the product’s care instructions specifically permit it. Appropriate washing and drying help maintain the appearance of the print.
Will the colour or print ever change?
Some change may occur over time with normal use and washing. Following the recommended care instructions can help preserve the fabric and print. Manufacturing defects will be assessed according to our policy and applicable law.
8. ACCOUNT, PRIVACY AND SECURITY
Do I need an account to place an order?
This depends on the checkout options available on our website. Follow the instructions shown during checkout.
How is my personal information used?
Information provided during browsing, ordering, payment and customer support is handled according to our Privacy Policy and applicable data protection laws.
Is my payment information safe?
Payments may be processed through third-party payment providers. Please use the official BLUTEEE website and never share your passwords, OTPs or confidential payment credentials with anyone claiming to be our representative.
How can I report a suspicious message or payment request?
Contact us through our official WhatsApp number or email. Do not make payments to unofficial accounts or share sensitive information with unknown individuals.
9. CONTACT AND SUPPORT
How can I contact BLUTEEE?
For questions about products, orders, shipping, sizing, returns or replacements, contact us using the details below.
Website: https://bluteee.com
Email: support@bluteee.com
WhatsApp: 9005824782
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
When will I receive a response?
We aim to respond as promptly as possible. Response times may vary during weekends, holidays, promotions and high-volume periods.
Still Have Questions?
We’re here to help you find your fit and wear what you feel.
BLUTEEE — Wear What You Feel.
Website: https://bluteee.com
Email: support@bluteee.com
WhatsApp: 9005824782