REFUND, RETURN & EXCHANGE POLICY

BLUTEEE — Wear What You Feel.

Website: https://bluteee.com
Effective Date: 9 October 2026
Last Updated: 9 October 2026

1. Introduction

At BLUTEEE, we want you to feel confident about your purchase. This Refund, Return & Exchange Policy explains the conditions under which customers can request a return, size exchange, replacement, or refund for products purchased through https://bluteee.com.

Please read this policy carefully before placing an order.

Our policy is subject to applicable Indian consumer protection and e-commerce laws. Nothing in this policy is intended to exclude or restrict a customer’s rights or remedies available under applicable law.

2. General Return Policy

BLUTEEE does not ordinarily accept returns for reasons such as:

A change of mind after placing an order.
Selecting the wrong size despite the size chart being available.
Deciding that a different colour, style, or design would be preferable.
Personal preference where the product received matches its description and is not defective.

However, this general restriction does not apply where a return, replacement, refund, or other remedy is required under applicable law, including cases involving defective, damaged, incorrect, or materially misdescribed products.

Customers are encouraged to review product descriptions, photographs, and size charts carefully before completing checkout.

3. Size Exchange Policy

If you have ordered the wrong size, you may request a size exchange, subject to the conditions below and the availability of the requested size.

Eligibility for a size exchange

To qualify for a size exchange:

The exchange request must be submitted within 7 days of delivery.
The product must be unused, unworn, unwashed, and unaltered.
Original tags, labels, and packaging must be retained, wherever provided.
The product must not show stains, odours, damage, or signs of use.
Proof of purchase or a valid order number must be provided.
The requested replacement size must be available.

Items that do not meet these conditions may be ineligible for a voluntary size exchange, subject to applicable law.

Size exchange charges

A shipping or logistics charge of approximately ₹100–₹150 may apply to an eligible size exchange, depending on the applicable delivery and collection costs.

The exact charge will be communicated to you before the exchange is confirmed.

Where a return or replacement is required because of our error or a defective product, applicable charges will be handled in accordance with the circumstances and applicable law.

How to request a size exchange

Contact us through WhatsApp at 9005824782 or email bluteee22@gmail.com.
Provide your order number, registered contact number, and the size you wish to exchange.
Share photographs of the product and its tags if requested.
Wait for confirmation and instructions from our support team.
Follow the approved return or pickup instructions.

Please do not send a product back before receiving instructions from our support team.

Exchange processing

Once the returned item has been received and inspected, we will notify you whether the exchange has been approved.

If approved, the replacement will be arranged subject to availability and the applicable logistics process. Processing and delivery times may vary by location.

If the requested size is unavailable, our support team will discuss the available options with you, including another suitable remedy where applicable.

4. Damaged, Defective, Incorrect or Misdescribed Products

We take product quality and order accuracy seriously.

If you receive a product that is:

Damaged on arrival.
Defective or affected by a manufacturing fault.
Different from the product you ordered.
Missing a product or item included in your confirmed order.
Materially different from its description or specifications.

Please contact us within 48 hours of delivery, where possible, so that we can investigate the issue promptly.

Information required

Please provide:

Your order number.
Your name and registered contact number.
A brief description of the issue.
Clear photographs or videos showing the problem.
Photographs of the packaging and shipping label, if relevant.

Our team may request additional information reasonably necessary to investigate the complaint.

Resolution

After reviewing the complaint, we will determine an appropriate resolution based on the circumstances, available evidence, and applicable law.

Depending on the issue, the resolution may include:

Replacement of the affected product.
A refund.
Return or collection of the affected product.
Another appropriate remedy required by applicable law.

Where a product is defective, incorrect, or materially misdescribed, we will not rely on a general no-return rule to deny a remedy required by law.

The 48-hour reporting period helps us investigate issues efficiently; it does not override statutory rights that may apply.

5. Refund Policy

Refunds are available in circumstances permitted by this policy and applicable law.

When a refund may be issued

A refund may be considered or required in situations including:

An order is cancelled by BLUTEEE after payment has been collected and cannot be fulfilled.
A prepaid order is cancelled before dispatch and the cancellation is accepted.
A product is confirmed to be defective, damaged, incorrect, or materially misdescribed and a refund is the appropriate remedy.
A confirmed order cannot be fulfilled because of stock unavailability.
A refund is otherwise required under applicable law or agreed as an appropriate resolution by our support team.

A refund is not ordinarily available solely because a customer changes their mind or orders the wrong size, subject to applicable law.

Refund method

For prepaid orders, approved refunds will ordinarily be processed to the original payment method wherever supported by the payment provider.

For Cash on Delivery orders, we may request bank account or other payment details necessary to complete an approved refund securely.

Customers should provide accurate refund information. BLUTEEE will not ask customers to disclose their card PIN, UPI PIN, password, or OTP to issue a refund.

Refund processing time

Once a refund has been approved, BLUTEEE will initiate processing within 5–7 business days, where reasonably practicable.

The time taken for the funds to appear in the customer’s account may depend on the bank, payment provider, or financial institution.

If a refund has not been received within the expected period, please contact us with your order number and refund confirmation details, if available.

Where a different timeline is required by applicable law or the payment provider’s mandatory process, the applicable requirements will be followed.

Partial refunds

Where appropriate and legally permissible, a partial refund may be considered for an agreed partial resolution.

We will communicate the basis of any proposed partial refund before proceeding. A partial refund will not be used to avoid a full refund or other remedy required by law.

6. Cash on Delivery (COD) Orders

Cash on Delivery orders are subject to the payment and delivery conditions displayed during checkout.

No prepaid amount is collected by BLUTEEE for a COD order unless otherwise disclosed.
If a COD order is cancelled before dispatch and the cancellation is accepted, no product-payment refund is ordinarily required for an amount that was never collected.
If a COD order has been paid for and an eligible refund becomes due, the refund will be arranged through an appropriate payment method.
Customers should contact support if a COD order is incorrectly marked as delivered, contains an incorrect product, or arrives damaged.

Repeated refusal of COD deliveries may result in additional verification or restrictions on future COD orders, where lawful and reasonably justified.

Any decision affecting future orders will be subject to applicable law and will not remove a customer’s statutory rights.

7. Order Cancellation Policy

If you wish to cancel an order, contact us as soon as possible.

Before dispatch

You may request cancellation before the order is dispatched. We will review the request based on the order’s processing status and applicable law.

If a prepaid order is successfully cancelled, any refund due will be processed under the Refund Policy.

After dispatch

Once an order has been handed over to the delivery partner, cancellation may not be possible through the ordinary cancellation process.

Please contact our support team for assistance. Any return, refund, or other available remedy will be assessed according to the circumstances and applicable law.

Refusing delivery does not automatically guarantee a refund or cancel every obligation associated with an order.

8. Products Not Eligible for Voluntary Size Exchange

Subject to applicable law, a voluntary size exchange may be declined where:

The product has been worn, washed, used, or altered.
Original tags or labels have been removed or damaged.
The product has stains, odours, or physical damage caused after delivery.
The request is submitted outside the applicable exchange period.
The requested replacement size is unavailable.
The customer cannot provide sufficient order details to identify the purchase.

These restrictions apply to voluntary exchanges and do not eliminate rights or remedies concerning products that are defective, incorrect, or materially misdescribed.

9. Return Shipping and Packaging

Where a return or exchange is approved, our support team will explain the applicable return or pickup process.

Customers should:

Follow the return instructions provided by our support team.
Pack the product securely to avoid transit damage.
Include the relevant order information as instructed.
Retain the courier receipt or tracking details until the matter is resolved.

Do not send products to our business address without receiving return instructions, unless we specifically direct you to do so.

For eligible size exchanges, the applicable logistics charge will be communicated in advance. For defective or incorrect products, shipping and collection arrangements will be handled according to the circumstances and applicable law.

10. Inspection and Approval

Returned products may be inspected to verify their condition and confirm the reason for the request.

We aim to communicate the outcome after the inspection and review are completed.

If a voluntary exchange is declined because the product does not meet the stated eligibility requirements, we will explain the reason to the customer.

Inspection procedures will not be used to deny any refund, replacement, or other remedy that is required under applicable law.

11. Lost, Delayed or Undelivered Orders

If your order is delayed, appears lost, or is marked as delivered but has not been received, please contact us with your order number.

We will make reasonable efforts to investigate the issue with the relevant delivery partner.

Depending on the findings and applicable law, an appropriate resolution may include delivery assistance, replacement, refund, or another remedy.

Customers should ensure that the delivery address, PIN code, and contact details entered at checkout are accurate.

12. Promotional and Discounted Products

Products purchased during a sale or through a discount code are subject to the same applicable quality standards and statutory consumer rights as other products.

A promotional price does not automatically make a product ineligible for a remedy where it is defective, incorrect, or materially misdescribed.

Voluntary size exchanges for promotional purchases remain subject to the exchange conditions stated in this policy, unless otherwise specified in the offer or required by law.

13. Fraud Prevention and Refund Security

To protect customers and prevent fraudulent claims, we may verify order details and request reasonable evidence relating to a return, exchange, or refund.

All requests will be reviewed fairly and in accordance with applicable law.

Please be cautious of individuals impersonating BLUTEEE customer support. Never disclose your OTP, UPI PIN, card PIN, or account password to anyone claiming to process a refund.

14. Policy Changes

BLUTEEE may update this policy to reflect changes in business operations, delivery arrangements, products, or legal requirements.

The revised policy will be published on this page with an updated date. Changes will apply prospectively where appropriate and will not remove rights already available to customers under applicable law.

The policy applicable to a particular order will be interpreted consistently with any mandatory legal requirements.

15. Contact Us

For all return, exchange, replacement, refund, and order-related requests, contact: