RETURN & REPLACEMENT POLICY

Last Updated: 30/10/2026

At BLUTEEE, every piece is checked before dispatch. We want you to receive your order exactly as you expected.

Because our products are made in limited quantities, we do not offer returns for change of mind, colour preference, or incorrect size selection.

However, if there is a genuine issue with the product, we are here to help.

1. When Can I Request a Return or Replacement?

A return/replacement request may be raised if you receive:

• A damaged product
• A defective product
• The wrong product
• The wrong size/colour/design compared with your order (see point 3)
• A product with a significant manufacturing defect
• A product that is materially different from the product description/order

In such cases, BLUTEEE will review the issue and, where applicable, provide a replacement or refund.

2. No Returns for Change of Mind

We currently do not accept returns simply because you:

• Changed your mind
• Do not like the colour after receiving it
• Do not like the fit after choosing the wrong size
• Ordered the wrong size despite the size chart
• Ordered multiple sizes and wish to return the unwanted one
• No longer want the product

Please check our size chart carefully before placing your order.

Our products may have an oversized/relaxed fit depending on the collection, so do not rely only on your usual T-shirt size.

3. Size Exchange

We understand that finding the right fit online can sometimes be difficult.

Therefore, size exchanges are available subject to stock availability.

Size exchange conditions:

• The product must be unused and unworn
• All original tags and labels must remain attached
• The product must be in its original condition and packaging
• The product must not have been washed, altered, damaged or stained
• The requested replacement size must be available

Exchange Shipping Fee

For a size exchange, the customer will be required to pay a replacement shipping/delivery charge of ₹100–₹150, depending on the applicable shipping cost.

The exact amount will be communicated by our team when the exchange request is approved.

Please choose your size carefully using the size chart before placing your order.

4. Damaged / Defective / Wrong Product

If your product arrives:

• Damaged
• Defective
• Incorrect
• With a significant manufacturing issue

please contact us as soon as possible.

For eligible cases, BLUTEEE will arrange a replacement at no additional product or replacement cost, subject to verification.

If the exact product/size is unavailable, BLUTEEE may offer an alternative resolution, including a refund where applicable.

5. Time Limit for Raising a Request

All return or replacement requests must be raised within 48 hours of delivery.

Requests submitted after this period may not be accepted, except where required by applicable law.

To raise a request, contact us at:

WhatsApp: 9005824782

Please include:

• Order number
• Name used for the order
• Product name
• Reason for the request
• Clear photographs of the product
• Video/photo of the package if applicable

6. Unboxing Video

For damaged, defective or incorrect-product claims, we strongly recommend recording a continuous unboxing video starting from the unopened package and showing the product and packaging clearly.

This helps us verify issues involving:

• Transit damage
• Missing items
• Wrong products
• Packaging tampering

An unboxing video may be requested during the verification process.

Important: Not having an unboxing video does not automatically mean that a genuine claim will be rejected; each case will be reviewed based on the available evidence.

7. Product Condition for Exchange

Products must be returned in their original condition.

We cannot accept products that have been:

• Worn
• Washed
• Ironed improperly
• Altered or modified
• Stained
• Damaged after delivery
• Exposed to perfume, smoke, food, chemicals or other strong odours
• Returned without original tags where tags were originally attached

Any product showing signs of use may be rejected after inspection.

8. How the Exchange/Replacement Process Works

STEP 1 — Contact Us

Send your request within 48 hours of delivery.

STEP 2 — Verification

Our team will review the order details, photographs/videos and the reported issue.

STEP 3 — Approval

If the request is approved, we will provide the next steps for the exchange/replacement.

STEP 4 — Product Collection

Where applicable, the product will be collected from the delivery address.

STEP 5 — Quality Check

The returned product may undergo an inspection.

STEP 6 — Replacement

Once approved, the replacement will be dispatched subject to product availability.

9. If the Requested Size Is Unavailable

If the requested exchange size is unavailable, we may offer:

• Another available size, or
• Another resolution agreed upon with the customer, including a refund where applicable.

Availability of a particular size is not guaranteed.

10. Refunds

Refunds are applicable only where a refund is approved under this policy or where required under applicable law.

If a refund is approved:

• The refund will generally be processed after the returned product has been received and verified.
• Refunds will normally be made to the original payment method, wherever technically possible.
• For Cash on Delivery orders, BLUTEEE may require valid bank/UPI details to process the refund.

The time taken for the amount to appear in your account can also depend on the payment provider/bank.

11. Shipping Charges

Defective / Damaged / Wrong Product

For a verified issue attributable to BLUTEEE or the delivery process, BLUTEEE will bear the applicable replacement/return shipping cost, subject to verification.

Size Exchange

A size exchange is subject to a ₹100–₹150 replacement shipping/delivery charge, as applicable.

Change of Mind

Returns are not accepted merely because the customer has changed their mind.

12. Sale / Discounted Products

Unless specifically stated otherwise on the product page, sale or promotional pricing does not by itself create an additional return right.

Defective, damaged, wrong or materially misdescribed products will continue to be handled in accordance with this policy and applicable law.

13. Product Availability

All exchanges and replacements are subject to stock availability.

Limited-edition and drop-based products may have very limited replacement inventory.

Where replacement is not possible, BLUTEEE will provide an appropriate resolution in accordance with this policy and applicable law.

14. Cancellation

Orders may be cancelled before dispatch, subject to the order’s processing status.

Once an order has been dispatched, cancellation may no longer be possible.

If an order is successfully cancelled before dispatch, any eligible refund will be processed to the original payment method, subject to the applicable payment-processing timeline.

15. Incorrect Address / Failed Delivery

Please ensure that your delivery address and contact details are correct before placing your order.

If an order is returned to BLUTEEE because of:

• Incorrect/incomplete address
• Customer unavailable at the delivery address
• Repeated failed delivery attempts
• Customer refusing delivery

additional shipping charges may apply if the customer requests re-dispatch.

16. Fraudulent or Abusive Claims

BLUTEEE reserves the right to investigate repeated, suspicious or potentially fraudulent return/replacement requests.

Where there is evidence of misuse of the replacement/return process, BLUTEEE may take appropriate action subject to applicable law.

17. Important Note About Product Colours

We make reasonable efforts to display product colours accurately.

However, colours may appear slightly different depending on your:

• Screen
• Display settings
• Lighting conditions
• Device

A minor difference in colour reproduction does not necessarily constitute a product defect.

18. Contact Us

For return, replacement or exchange requests:

BLUTEEE

Website: BLUTEEE.COM
WhatsApp: 9005824782

Please mention your Order ID in every communication.